Welcome to Brandhindu.com | Multivendor Ecommerce We are excited to have you join our community of sellers and connect with customers from around the world. To ensure a smooth and successful selling experience, we have established the following seller policies. By registering as a vendor and listing your products on our platform, you agree to abide by these policies. Please take the time to read and understand them thoroughly.
Vendor Registration
1.1 Eligibility: Eligibility criteria to become a seller on our platform
• You must be at least 18 years old.
• You must have the legal authority to enter into and perform binding agreements.
1.2 Registration Process: To register as a vendor, you will need to provide accurate and complete information, including your legal business name (if applicable), contact details, and any necessary identification documents. You will also be required to create a secure password for your account.
1.3 Account Security: You are responsible for maintaining the security of your account and password. Do not share your account credentials with anyone else. Notify us immediately if you suspect any unauthorized access or use of your account.
1.4 Do not Disclose Policy: We expect you to maintain the confidentiality of the data, pricing, process, training, and resources. Please ensure that our important details may not be sold, transferred, or communicated to anyone without our prior written consent. We assure you that your business & process will be kept private and confidential.
Product Listing
2.1 Listing Guidelines: When listing your products on our platform, please ensure that:
The product information is accurate, complete, and up to date.
The product images are clear, high-quality, and represent the actual product being sold.
The product titles and descriptions are informative, honest, and free from any misleading information.
2.2 Prohibited Items: Certain products are prohibited from being listed on our platform due to legal, safety, or ethical reasons. It is your responsibility to ensure that the products you list comply with our prohibited items policy. We reserve the right to remove any listings that violate this policy.
Category like: Medicines, Adult Products, Anti-Cultural, Self-harm, Arms, and Nudity.
Order Processing and Fulfillment
3.1 Order Management: As a seller, you are responsible for promptly processing and fulfilling customer orders. Ensure that you have sufficient inventory and shipping capabilities to meet the expected delivery times.
3.2 Order Cancellation: If you are unable to fulfill an order, you must notify us immediately and cancel the order in our system. Excessive order cancellations may lead to account penalties or suspension.
3.3 Custom Order: If you are selling any product that is “made on demand” then please notify us clearly and mention in the product description page about its Delivery time and Article accuracy or variation.
Customer Service and Communication
4.1 Communication with Customers: Prompt and clear communication with customers is essential. Respond to customer inquiries, messages, and requests in a timely and professional manner. Strive to resolve any customer issues or complaints promptly and to their satisfaction.
4.2 Prohibited Activities: Engaging in any form of harassment, spamming, bypassing or fraudulent Behaviour towards customers or other sellers is strictly prohibited. Such actions may result in the termination of your account.
Shipping Policy
5.1 Shipping Methods: As a seller on our platform, you have the flexibility to choose the shipping methods that best suit your business. You can offer various shipping options, such as standard shipping, expedited shipping, or international shipping, based on the nature of your products and your target market. Also, for your convenience and central tracking, we also provide shipping and pickup facility to your products.
In shipping provided by us, Orders can be fulfilled and picked from your location, or else we can store your products in our warehouse free of charge and will get them shipped as per the orders.
5.2 Shipping Rates:
Self Shipped: Please mention the price inclusive of shipping charges and taxes (that shall be Base price).
5.3 Shipped by Brandhindu Facilty :If your product are shipped by our provider then we request you to provide base price without shipping cost, we will calculate and notify exact shipping charges and add the shipping prices in the base price.
5.4 Packaging : Proper Dimension, Volumetric weight and Dead weight of the Product shall be mentioned in the description and courier. Also ensure that packaging is robust and secure enough to keep the product durable and intact until delivery.
5.5 Order Tracking: Providing order tracking information to customers is highly recommended. This helps build trust and transparency in the shipping process. Once an order is shipped, ensure that you update the order status in our platform and provide the tracking number, if applicable.
5.6 RTO :
(Prepaid) If any product gets RTO upon failure of collection of any other measure, ReDelivery will be scheduled for such products.
(Cash on Delivery) If any product gets RTO upon failure of collection of any other measure, ReDelivery can be scheduled for such products upon confirming with the customer or orders can be cancelled in case of Customer not interested.
5.7 RTO Charges : To minimize RTO (Return to origin) and get rid of RTO charges associated with it, we commit to provide full-fledged support and order verification to the vendor to eliminate various causes (i.e. Incorrect Address, Customer not available etc). However, if RTO happen despite best efforts, the charges will be borne by the seller in cases that could have controlled or registered due to sellers mistake or negligence.
Returns and Exchange
Sellers on BrandHindu.com are required to adhere to the platform’s returns and exchange policy to ensure customer satisfaction and maintain the reputation of the brand.
This policy applies to all products sold by sellers on BrandHindu.com.
6.1 Return Policy : Any/All such policies and terms should be clearly mentioned in Returns and Exchange section of the product description by the seller and should be communicated to platform in written documentation.
6.2 Returns Eligibility: Damaged/Defective/Wrong Product
Sellers must accept returns for eligible products within a specified time frame from the date of delivery (e.g., 07-10 days) or as agreed upon with BrandHindu.com
6.3 Reporting Damaged/Defective Products:
Customers are required customers to report any damage/defect to the product during transit/delivery within a specified time frame, 48 hours from the time of delivery.
Customers should be instructed to provide detailed documentation, including photographs or videos of the damaged product and packaging.
6.4 Return Process:
If the customer reports damage in transit, sellers may request the customer to return the product (at the seller’s expense) for inspection and verification of the reported damage.
Sellers should clearly communicate the return process to the customers, including any required documentation or forms.
6.5 Resolution Options:
If the damage is confirmed to have occurred during transit, sellers can offer the following resolution options to the customer:
a. Replacement/Exchange: Sellers may provide a replacement product to the customer at no additional cost.
b. Refund: If a replacement is not possible or preferred, sellers can issue a refund for the purchase price and any applicable shipping charges.
Communication and Customer Service:
7.1 Sellers should maintain open lines of communication with customers throughout the process, providing timely updates on the status of the resolution.
Prompt and professional customer service should be offered to address any concerns or queries related to the damaged product.
Insurance and Liability:
8.1 Sellers should consider obtaining appropriate shipping insurance to cover the cost of damaged products during transit.
8.1.1 Liability for damage in transit may depend on the terms and conditions agreed upon between the seller, the multivendor e-commerce platform, and the shipping service provider.
8.2 Eligible products for returns may include items that are damaged, defective, not as described, or if the customer has changed their mind (depending on the seller’s individual policy)
Fees and Payments
9.1 Commission and Fees: We charge a commission or fee for each successful sale made through our platform. The commission structure and fee rates will be clearly outlined in your Vendor Agreement. Please review the agreement for detailed information.
9.2 Payment Processing: Payments from customers will be processed securely through our payment gateway or Collected in Cash through our Shipping Provider. We will disburse your earnings, after deducting the commission and any applicable fees, to your designated bank account. The payment schedule and thresholds for commission payouts will be outlined in the vendor agreement. It’s important to provide accurate and up-to-date banking information to facilitate the smooth transfer of funds.
9.3 Commission Structure: The commission structure for our platform will be clearly outlined in your vendor agreement. It may be based on a percentage of the product’s sale price, a fixed fee per transaction, or a combination of both. Review the vendor agreement to understand the specific commission rates applicable to your sales.
Compliance with Laws and Regulations
10.1 Legal Obligations: You must comply with all applicable laws, regulations, and industry standards governing the sale of your products, including but not limited to intellectual property rights, consumer protection, and data privacy laws.
10.2 Taxes: It is your responsibility to determine and comply with any tax obligations related to your sales on our platform. We recommend consulting with a tax professional to ensure compliance with applicable tax laws.
Account Suspension or Termination
11.1 Violation of Policies: Non-compliance with our policies may lead to account suspension or termination, including removal of product listings, withholding payments, or permanent account disablement.
11.2 Appeal Process: You can appeal a suspension or termination by contacting our seller support team with relevant information or evidence to support your case. We will review your appeal and make a decision based on available information.
11.3 Consequences of Suspension or Termination: Account suspension or termination results in loss of access to the seller dashboard and the ability to list or sell products. Resolve any pending orders or issues before the suspension or termination takes effect. We may also notify affected customers and provide necessary refunds or resolutions.
Note:
Remember to refer to your specific vendor agreement and any additional documentation provided by the e-commerce platform to obtain the precise details related to shipping, taxes, and commission. These additional details will help you navigate these areas effectively and ensure compliance with the platform’s policies.
Please note that these seller policies are subject to change, and it is your responsibility to regularly review and comply with the latest versions. We encourage you to familiarize yourself with our policies and guidelines to ensure a positive selling experience on our platform.
Thank you for choosing Brandhindu. We look forward to working with you and helping you succeed as a seller. If you have any questions or need further clarification, please don’t hesitate to reach out to our seller support team