Global Shipping Policy
BrandHindu.com brings together independent vendors and cultural creators. Dispatch and delivery depend on the product, seller, destination and carrier. These estimates are guides; the product page and checkout are the best source for the estimate applicable to your order.
1. Order processing and dispatch
In-stock products are generally intended to be dispatched within 48 hours, where the vendor and product are ready. Made-to-order, hand-painted, hand-printed, customised and other artisan products may need additional production time. Check the product description or order confirmation for the applicable estimate. Different items in one order may ship separately.
2. Delivery estimates within India
- Standard shipping: the existing policy estimate is 5–7 business days.
- Express shipping: the existing policy estimate is 2–3 business days where offered.
- Product-specific estimates: the existing returns page also states 3–8 days for in-stock domestic products and 5–15 days for certain customised or made-to-order products. Actual timing depends on the listing, vendor and destination.
These are estimates, not guaranteed delivery dates. Remote locations, public holidays, weather, carrier disruptions and vendor handling may affect timing.
3. International shipping
International orders are available to eligible destinations through shipping partners, subject to product and checkout availability. The existing policy lists the United States, Canada, United Kingdom, Australia, Germany and the UAE among major supported destinations. Availability can change; if your country is not available at checkout, contact support before placing an order.
The existing policy gives an indicative international timeline of around 10–15 days in some cases. This is not guaranteed and may exclude production time or customs clearance. Carrier service and destination conditions determine actual timing.
4. Shipping charges and customs
Shipping charges, where applicable, are displayed at checkout. International shipments may attract import duties, taxes, brokerage or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the recipient’s responsibility. Customs clearance may delay delivery.
5. Tracking and delivery
Tracking information is shared when provided by the carrier. Please use the tracking link to follow your shipment and ensure your delivery address and contact details are accurate. If tracking has not updated or a parcel appears delayed, contact support with your order number.
6. Vendor-fulfilled products
As a multivendor marketplace, products may be shipped by individual vendors or their logistics partners. Orders containing items from different vendors may arrive in separate parcels and at different times. Product-specific dispatch information takes precedence over general estimates.
7. Cancellation, failed delivery and returns
The current policy states that cancellation may be requested within 6 hours of purchase or before dispatch, whichever comes first. After dispatch, cancellation may not be possible. Failed delivery, refusal, incorrect address or unclaimed parcels may be handled under carrier and order terms; additional shipping or return-to-origin charges may apply where disclosed and permitted. See the Refund & Returns Policy.
8. Need help?
Contact [email protected] or use the Contact Us page. Include your order number and destination so the team can investigate.
Last updated: 13 October 2026. Delivery estimates should be checked against current carrier arrangements and checkout settings before being treated as guaranteed service levels.