Refund & Returns Policy
If something is wrong with your order, contact us promptly. Return and refund requests are reviewed against the product condition, the reason for the request and the timelines below.
1. When to contact us
Submit a request within 7 days of receiving the product if it is eligible for return or if it arrives damaged, defective or different from what you ordered. The 7-day period is a request window, not a guarantee that every product can be returned. Certain product types, customised items and other exclusions may apply, subject to applicable law.
2. Condition and evidence
For a standard eligible return, the item should be unused and in the same condition in which it was received, with original packaging and proof of purchase. For damage, defect or incorrect-item claims, keep the packaging and share clear photographs or an unboxing video if available or reasonably requested for verification.
3. How to request a return
- Open My Account and go to your orders / RMA return section.
- Select the relevant order and explain the issue clearly.
- Attach supporting photographs or video if relevant.
- Wait for our team or the relevant vendor to review the request and provide return instructions. Please do not ship an item back before receiving instructions.
4. Inspection and decision
Requests are reviewed by the relevant verification/support team and, where applicable, the vendor. Approval depends on eligibility and the information provided. We will notify you if the request is approved or declined and explain the next steps where possible.
5. Refund timing
For an approved refund, our stated process is to initiate it within 24–48 hours after inspection/verification approval. The time for the amount to appear in your original payment method depends on the payment provider and bank; the previous policy estimates approximately 2–4 days after initiation, but settlement can take longer.
6. Return shipping costs
The existing policy states that customers generally pay return shipping unless the vendor agrees to cover it. For a damaged, defective or incorrect item, contact support before sending anything back so responsibility and instructions can be reviewed. Original shipping charges may be non-refundable where permitted by law.
7. Sale, gift and customised products
The previous policy excludes gift cards, vouchers and discount codes from returns and states that sale items are generally non-refundable. Eligibility for damaged, defective, incorrect or legally protected claims will be assessed separately under applicable law. Made-to-order or customised products may have different return eligibility; check the product description and contact support before ordering if unsure.
8. International orders
For products shipped outside India, the existing policy states that replacement is generally not offered and refund/return requests are considered under special conditions for defective, incorrect or wrong-size items reported within 7 days of receipt. International return shipping, customs charges and cross-border transit can complicate returns, so contact support before dispatching a return.
9. Cancellation before dispatch
The current shipping policy states that cancellation may be requested within 6 hours of purchase or before dispatch, whichever comes first. Once an order has been dispatched, cancellation may no longer be possible. Submit cancellation requests through your account or contact support as soon as possible.
10. Contact
Start from My Account or contact [email protected]. Include your order number and concise details of the issue.
Last updated: 13 October 2026. This refresh clarifies the existing policy language; confirm exclusions, international terms and applicable consumer-law requirements before treating it as final.