Goddess Durga with Lion Brass

At BrandHindu.com, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to provide you with a smooth and hassle-free experience. Please read the following policy guidelines for your reference:

1. Eligibility for Returns:
   • Damaged Products: If the product you receive is damaged during transit or delivery, we will accept returns/exchange
   • Defective Products: If you receive a product that is not functioning properly or has a manufacturing defect, you can exchange it.
   • Wrong Product: In case you receive a product different from what you ordered, we will accept returns and exchange the product.
2. Reporting Returns:
   • Please report any damage, defects, or wrong products within 48 hours from the time of delivery to the seller or Brandhindu's Support Email.
   • Make sure to provide us with detailed documentation, including photographs or videos of the damaged product and packaging to support@brandhindu.com
3. Return Process:
   • If you report damage, defects, or a wrong product, we may request you to return the item (at our expense) for inspection and verification.
   • We will guide you through the return process, including any required documentation or forms.
4. Resolution Options:
   • After confirming the damage, defects, or wrong product, we offer the following resolution options: a. Replacement/Exchange: We will provide you with a replacement product at no additional cost.
   • Refunds may only be provided as per seller policy or unavailability of a specific product ordered originally.
5. Communication and Customer Service:
   • We value your satisfaction and will maintain open communication with you throughout the return process, providing timely updates on the status of the resolution.
   • Our dedicated customer service team is available to address any concerns or queries you may have regarding the damaged or defective product.