At BrandHindu.com, we strive to ensure your satisfaction with every purchase. Our return and exchange policy is designed to provide you with a smooth and hassle-free experience. Please read the following policy guidelines for your reference:
- Eligibility for Returns:
- Damaged Products: If the product you receive is damaged during transit or delivery, we will accept returns/exchange
- Defective Products: If you receive a product that is not functioning properly or has a manufacturing defect, you can exchange it.
- Wrong Product: In case you receive a product different from what you ordered, we will accept returns and exchange the product.
- Reporting Returns:
- Please report any damage, defects, or wrong products within 48 hours from the time of delivery to the seller or Brandhindu's Support Email.
- Make sure to provide us with detailed documentation, including photographs or videos of the damaged product and packaging to support@brandhindu.com
- Return Process:
- If you report damage, defects, or a wrong product, we may request you to return the item (at our expense) for inspection and verification.
- We will guide you through the return process, including any required documentation or forms.
- Resolution Options:
- After confirming the damage, defects, or wrong product, we offer the following resolution options: a. Replacement/Exchange: We will provide you with a replacement product at no additional cost.
- Refunds may only be provided as per seller policy or unavailability of a specific product ordered originally.
- Communication and Customer Service:
- We value your satisfaction and will maintain open communication with you throughout the return process, providing timely updates on the status of the resolution.
- Our dedicated customer service team is available to address any concerns or queries you may have regarding the damaged or defective product.
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